Terms of Service

Agreement to Terms

By accessing or using any services offered by Hula Health & Performance ('Hula HP', 'we', 'us'), including our website at hulahp.com, our member portal, or any in-person training services, you agree to be bound by these Terms of Service.

If you do not agree to these terms, please do not use our services.

Services

Hula Health & Performance provides personal training, semi-private training, online coaching, and custom programming services in Ann Arbor, Michigan and online. Services include:

• In-person personal training sessions at 209 N Main St #1, Ann Arbor, MI 48104
• Virtual coaching sessions conducted online
• Custom training program design and delivery
• Member portal access for booking, scheduling, and account management

Booking & Cancellation Policy

All training sessions must be booked in advance through our website or member portal.

Cancellation window

Sessions must be cancelled or rescheduled at least 12 hours before the scheduled start time. Cancellations made within the 12-hour window will result in forfeiture of the session credit.

No-shows

Clients who do not attend a scheduled session without prior cancellation will forfeit the session credit. Repeated no-shows may result in restrictions on future booking.

Coach cancellations

If Hula HP must cancel a session, we will notify you as soon as possible and your session credit will be returned in full.

Payments & Refunds

Payment is required at the time of purchase for all training packages and services. We accept all major credit and debit cards through our secure payment processor, Stripe.

Package expiration

Training session packages are valid for 6 months from the date of purchase unless otherwise specified. Unused sessions after the expiration date are forfeited.

Refunds

Unused sessions from a purchased package may be refunded on a pro-rated basis within 30 days of purchase if you are unable to continue training due to medical reasons (documentation required). We do not issue refunds for sessions used or cancelled within the cancellation window.

Health & Fitness Disclaimer

Exercise involves inherent risks. By participating in training sessions with Hula HP, you acknowledge that:

• You are voluntarily participating in physical fitness activities
• You have disclosed any known medical conditions, injuries, or physical limitations to your coach
• You will inform your coach immediately of any pain, discomfort, or injury during a session
• You have consulted with a physician before beginning any new exercise program if recommended

Hula HP coaches are certified fitness professionals, not licensed medical providers. Nothing in our services constitutes medical advice. Always consult your physician before beginning a new exercise program.

Limitation of Liability

To the fullest extent permitted by law, Hula Health & Performance, its coaches, and staff shall not be liable for any injury, loss, or damage arising from your participation in training sessions or use of our facilities, except where such injury results from our gross negligence or willful misconduct.

Our total liability to you for any claim arising out of or related to these terms or our services shall not exceed the amount you paid us in the 90 days preceding the claim.

Member Portal & Accounts

Access to our member portal is provided to active clients. You are responsible for maintaining the confidentiality of your login credentials. Notify us immediately at hulahp@gmail.com if you suspect unauthorized access to your account.

We reserve the right to suspend or terminate portal access for violation of these terms or non-payment.

Google Calendar Integration

Our member portal offers optional integration with Google Calendar to sync your training sessions. By connecting your Google Calendar, you authorize us to create, update, and delete calendar events on your behalf solely for the purpose of reflecting your Hula HP session schedule.

You may disconnect this integration at any time from your member portal or through your Google account settings.

Intellectual Property

All content on hulahp.com — including training programs, workout content, and coaching materials — is the property of Hula Health & Performance. You may not reproduce, distribute, or use our content for commercial purposes without written permission.

Governing Law

These Terms of Service are governed by the laws of the State of Michigan. Any disputes arising from these terms shall be resolved in the courts of Washtenaw County, Michigan.

Changes to Terms

We reserve the right to update these Terms of Service at any time. We will notify active clients of significant changes via email. Continued use of our services after changes constitutes acceptance of the updated terms.

Contact Us

Questions about these Terms of Service? Reach us at:

• Email: hulahp@gmail.com
• Phone: (734) 276-3978
• Address: 209 N Main St #1, Ann Arbor, MI 48104